Table of contents
Introduction
LOYOPA (“we”, “our”, or “us”) respects your privacy and is committed to protecting your information. This Privacy Policy explains how we collect, use, store, and protect information when you use the LOYOPA mobile application and related services.
By using LOYOPA, you agree to this Privacy Policy.
1. Information We Collect
Account Information
When you create an account, we may collect:
- Name
- Email address
- Authentication credentials
Pet Information
You may voluntarily provide:
- Pet name
- Breed
- Species
- Age and birth date
- Weight records
- Medication records
- Vaccination history
- Notes and journal entries
- Photos and uploaded files
Family Circle Information
If you invite others into your pet’s Family Circle, we may collect:
- Invited member email addresses
- Role permissions
- Shared pet access information
Device & Usage Information
We may automatically collect:
- Device type
- Operating system
- App version
- Crash logs
- Analytics events
- Notification preferences
Subscription Information
Purchases and subscriptions are processed through:
We do not directly store payment card information.
- Apple App Store
- Google Play Store
2. How We Use Information
We use collected information to:
- Provide and maintain LOYOPA
- Sync pet profiles and records
- Enable Family Circle sharing
- Send reminders and notifications
- Improve app performance and reliability
- Provide customer support
- Prevent abuse and unauthorized access
- Analyze feature usage and engagement
3. AI Features Disclaimer
Always consult a licensed veterinarian for medical concerns involving your pet.
LOYOPA may provide AI-generated insights, summaries, or informational guidance related to pets.
These features:
- are informational only
- are not veterinary advice
- are not medical diagnosis or treatment
- should never replace professional veterinary care
4. Data Storage & Security
We take reasonable measures to protect your data, but no method of transmission or storage is completely secure.
We use industry-standard security measures to protect your information.
Your data may be securely processed and stored using trusted infrastructure providers, including:
- Supabase
- RevenueCat
- Google Firebase services
- Analytics providers
- Cloud storage providers
5. Notifications
You may disable notifications through your device settings.
LOYOPA may send:
- medication reminders
- vaccination reminders
- milestone notifications
- Family Circle activity updates
6. Analytics & Advertising
LOYOPA may use analytics tools to understand app usage and improve user experience.
We may also display advertising in free versions of the app.
Advertising providers may collect limited device identifiers or usage information in accordance with their own privacy policies.
8. Children’s Privacy
LOYOPA is not intended for children under 13 years old.
We do not knowingly collect personal information from children.
9. Data Retention
Deleted accounts may remain in backups for a limited period before permanent removal.
We retain your information only as long as necessary:
- to provide services
- comply with legal obligations
- resolve disputes
- enforce agreements
10. Your Rights
To request account deletion, visit wcclabs.com/apps/loyopa/delete-account.
Depending on your location, you may have rights to:
- access your data
- correct inaccurate information
- request deletion
- withdraw consent
- export your information
11. Third-Party Services
Their use of information is governed by their own policies.
LOYOPA may integrate with:
- Apple services
- Google services
- Supabase
- RevenueCat
- Analytics providers
- Push notification services
12. Changes to This Policy
We may update this Privacy Policy periodically.
Changes become effective upon posting the updated version.
Continued use of LOYOPA after updates means you accept the revised policy.
13. Contact
For privacy-related questions or requests: WCC Labs Support or info@wcclabs.com.